Vol 6, No 2

January 2025

DOI: https://doi.org/10.24167/jmbe.v6i2

Table of Contents

Research

Transforming Patient Complaints: Strategic Layout and Operational Processes Enhancements at Pharmacy Unit
Aditya Nugraha, Rustina Untari
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122-138
The Effect of GHRM on Environmental Performance Mediated by Employee Environmental Knowledge at GL Zoo
Aloysius Dhimas Trikurnian, Caecilia Wahyu Estining Rahayu
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139-153
Implementation of Closed Loop on SME (Case Study of Natural Color Batik Siputri Semarang)
Gabriella Angel Kurniawan, Rustina Untari
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154-165
Strategic Design for Sustainable Productivity of Military Division of The Governmental Organization
Rini Mulyani Sari, Evan Nugraha
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166-184
Balanced Scorecard-Based Performance Measurement of the Catholic Education Institution in Indonesia (A Case Study in SMPS Maniamas Ngabang, Pontianak)
Dominikus Dedy Sabemayono
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185-198
Study on Disaster Mitigation in the Tambak Lorok Fisherman Village Community
Ferani Mulianingsih, Andarweni Astuti, Amin Pujiati, Yuni Suprapto
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199-208