Balanced Scorecard-Based Performance Measurement of the Catholic Education Institution in Indonesia (A Case Study in SMPS Maniamas Ngabang, Pontianak)

Abstract

This research applied Balance Scorecard to analyze the performance measurement of a Catholic Education Institution in Indonesia and studied SMPS Maniamas Ngabang, Pontianak as the case. It emphasized two important values of spirituality and nationality that are very common become the focus of the Catholic education institutions in Indonesia. Based on descriptive-qualitative analysis, the performance of each perspective of the Balance Scorecard results in the financial perspective is passably, the customer perspective is passably, the internal business process is passably, and the learning and growth perspective is fairly good. In general, SMPS Maniamas Ngabang has a good performance. Furthermore, the depth interview indicated that the spirituality and nationality aspects became a central focus in the entire school management system. The school managed by the brotherhood of Province Capuchin of Pontianak has made efforts to grow and develop the values of Capuchin spirituality and nationality in the students. The efforts of cultivation are well integrated in the fourth perspective of BSC.