Analysis The Effect of Green Computing on Green Satisfaction, Green Perceived Quality, and Green Trust on The Apple Consumer in Surabaya

Fania Cecillia, Rinabi Tanamal

Abstract


The use of electronic devices such as smartphones has become a part of daily activities, it also led to the growing number of smartphones users as well as brands emerged. Smartphones can help humans, but it also can endanger the environment and living things, because electronic waste contains hazardous materials that can harm the environment. The implementation of green computing in IT companies can be one of the solutions for facing the electronic waste that keeps growing and one of the IT companies that already implemented it was Apple. This study aims to examine whether there is a positive influence of environmental friendliness created in the implementation of green computing to green satisfaction, green perceived quality, and green trust. The results showed that there is an influence given by the friendliness of the environment from the implementation of green computing on green satisfaction, green perceived quality and green trust with the highest correlation value, environmental friendliness towards green trust with a value of 0.644 which can be a consideration for IT companies.

Keywords


Environmental Friendliness, Green Computing, Green Perceived Quality, Green Satisfaction, Green Trust

Full Text:

PDF

References


B. Pratiwi and R. Nuryanti, “Smartphone Usage on Students Learning English: The Impact of School Policy,” ELS Journal on Interdisciplinary Studies in Humanities, vol. 1, no. 2, p. 199, 2018.

“Indonesia Population (LIVE),” Worldometer. [Online]. Available: https://www.worldometers.info/world-population/indonesia-population/. [Accessed: 06-Jul-2019].

K. S. Permana, “As the Internet and Smartphone Users are increasing, Android dominates the Indonesian and World Markets,” Tribun Jabar, 24-Jan-2019. [Online]. Available: https://jabar.tribunnews.com/2019/01/24/ketika-pengguna-internet-dan-smartphone-terus-meningkat-android-dominasi-pasar-indonesia-dan-dunia. [Accessed: 06-Jul-2019].

R. Jannah, “Creating The Ecological Citizenship in Digital Era Trhough The Idea of Kampoeng Recycle Jember,” Journal of Urban Sociology, vol. 1, no. 2, p. 14, Feb. 2018.

A. Kumar, M. Holuszko, and D. C. R. Espinosa, “E-waste: An overview on generation, collection, legislation and recycling practices,” Resources, Conservation and Recycling, vol. 122, pp. 32–42, 2017.

K. Kaur, M. Gupta, and A. Kaul, “Green Computing: An Ecofriendly Approach to Manage E-waste,” International Journal of Scientific Research in Computer Science, Engineering and Information Technology © 2018 IJSRCSEIT, vol. 3, no. 1, pp. 2456–3307, 2018.

J. Kumar and H. Kaur, “Study of Green IT: Present to Future,” International Journal of Computer Applications, vol. 114, no. 15, pp. 14–19, 2015.

G. Dhawan, “Green Computing and its Applications in Different Fields,” International Journal of Recent Trends in Engineering and Research, vol. 3, no. 2, pp. 185–189, 2017.

I. Apple, “Environmental Responsibility Report 2015 Progress Report, Covering Fiscal Year 2014,” pp. 1–36, 2015.

I. Apple, “Environmental Responsibility Report 2018 Progress Report, Covering Fiscal Year 2017,” pp. 1–76, 2018.

W. Abdillah and J. Hartono, Partial Least Square (PLS) Alternatif Structural Equation Modeling (SEM) in Business Research. Yogyakarta: ANDI, 2015.

“Probability Sampling vs. Non-probability Sampling,” Himpunan Mahasiswa Sistem Informasi, 01-Mar-2017. [Online]. Available: http://scdc.binus.ac.id/himsisfo/2017/03/probability-sampling-vs-non-probability-sampling/. [Accessed: 06-Jul-2019].

M. Robi, D. Kusnandar, and E. Sulistianingsih, “Application of Structural Equation Modeling (SEM) for Alumni Competency Analysis,” Buletin Ilmiah Mathematika, Statistik dan Terapannya (Bimaster), vol. 6, no. 2, pp. 113–120, 2017.

D. P. P. Sari and A. Rahman, “Analyzing of Factors that Affect the Interest in Using Information Technology for Auditors,” COSTING: Journal of Economic, Business and Accounting, vol. 2, no. 2, pp. 202–211, 2019.

R. Sharma, “Approaches for Green Computing,” International Journal of Innovative Computer Science & Engineering, vol. 2, no. 3, pp. 52–55, 2015.

M. Irsan, J. Budiman, E. Fernando, and D. F. Murad, “Green Computing Using RMIT Green ICT Framework Method (Case Study: Stikom Dinamika Jambi),” International Seminar on Education and Development of Asia, pp. 138–142, 2018.

M. S. Sankhla et al., “Effect of Electronic waste on Environmental & Human health- A Review,” IOSR Journal of Environmental Science, Toxicology and Food Technology, vol. 10, no. 09, pp. 98–104, 2016.

A. K. Moser, “Consumers’ purchasing decisions regarding environmentally friendly products: An empirical analysis of German consumers,” Journal of Retailing and Consumer Services, vol. 31, pp. 389–397, 2016.

M. R. Nindi, “Analysis The Influence of Environmental Friendliness on Green Trust, Green Satisfaction and Green Perceived Quality on The Body Shop Consumer in Yogyakarta,” Universitas Islam Indonesia, 2018.

Y. S. Chen, C. Y. Lin, and C. S. Weng, “The influence of environmental friendliness on green trust: The mediation effects of green satisfaction and green perceived quality,” Sustainability (Switzerland), vol. 7, no. 8, pp. 10135–10152, 2015.

H. C. Wu, C. C. Cheng, Y. C. Chen, and W. Hong, “Towards green experiential loyalty: Driving from experiential quality, green relationship quality, environmental friendliness, green support and green desire,” International Journal of Contemporary Hospitality Management EMERALDINSIGHT, vol. 30, no. 3, pp. 1374–1397, 2018.

A. Y. C. Lam, M. M. Lau, and R. Cheung, “Modelling the Relationship among Green Perceived Value, Green Trust, Satisfaction, and Repurchase Intention of Green Products,” Contemporary Management Research, vol. 12, no. 1, pp. 47–60, 2016.

K. D. S. Putra and N. M. Rastini, “The Effect of Green Perceived Value and Green Perceived Quality of The Green Satisfaction and The Green Trust of The Face Shop Products in Bandung Regency,” E-Jurnal Manajemen Unud, vol. 6, no. 5, pp. 2789–2816, 2017.

H. Chen, S. Bernard, and I. Rahman, “Greenwashing in hotels: A structural model of trust and behavioral intentions,” Journal of Cleaner Production, vol. 206, pp. 326–335, 2019.

R. Cheung, A. Y. C. Lam, and M. M. Lau, “Drivers of green product adoption: the role of green perceived value, green trust and perceived quality,” Journal of Global Scholars of Marketing Science, vol. 25, no. 3, pp. 232–245, 2015.

R. Tanamal, “Analysis of The Factors That Most Influenced by The Decision to Use Grab Application in Surabaya,” Jurnal Terapan Teknologi Informasi, vol. 1, no. 2, pp. 121–130, 2017.

P. I. Santosa, Quantitive Research Methods – Hypothesis Development and Testing Using SmartPLS. Yogyakarta: ANDI (Anggota IKAPI), 2018.

J. Herani, “Influence of Service Quality to Brand Loyalty Through Customer Satisfaction (Study on The Customer Workshop Yamaha 2 Mei Bandar lampung),” Universitas Lampung, 2018.

N. Mokoginta, L. Lambey, and W. Pontoh, “The Influence of the Internal Control System, Regional Financial Accounting System on The Quality of Government Financial Statements,” Jurnal Riset Akuntansi Going Concern, vol. 12, no. 2, pp. 874–890, 2017.

M. Sharma and P. Trivedi, “Various Green Marketing Variables and Their Effects on Consumers’ Buying Behaviour for Green Products,” Ijltemas, vol. V, no. 1, pp. 1–8, 2016.




DOI: https://doi.org/10.24167/sisforma.v7i1.2520

Refbacks

  • There are currently no refbacks.


Bookmark and Share


SISFORMA: Journal of Information Systems | p-ISSN: 2355-8253 | e-ISSN: 2442-7888 | View My Stats

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.