Enhancing Citizen Wellbeing through Interactivity in Semarang Virtual Assistant (SAVIRA)

Justine Hezekiel Ramli; Ridwan Sanjaya; Bernardinus Harnadi

doi:10.24167/sisforma.v12i1.13563

Enhancing Citizen Wellbeing through Interactivity in Semarang Virtual Assistant (SAVIRA)

Justine Hezekiel Ramli, Ridwan Sanjaya, Bernardinus Harnadi

Abstract

Massive and rapid development in the digital era, has necessity effective and efficient virtual assistant, specially for support daily activities and implement for public services. Established on 2^nd may 2024, SAVIRA was launched at the same day of semarang anniversary. The first version of the virtual assistant SAVIRA has little to no interactivity to answer users requests or question. Applying AIML to SAVIRA’S system will help SAVIRA understand and respond to user in a more interactive and relevant. This development hopes to increase the potential abilty of SAVIRA itself towards its interactivity to users. Also supports further development of AI.

Keywords

AIML; AI; chatbot; virtual assistant; WhatsApp

Full Text:

PDF

References

S. A. Oke, “A literature review on artificial intelligence,” Int. J. Inf. Manag. Sci., vol. 19, no. 4, pp. 535–570, 2008, doi: 10.32350/air.11.01.

K. Rose, S. Eldridge, and L. Chapin, “The Internet of Things (IoT): An Overview,” Int. J. Eng. Res. Appl., vol. 5, no. 12, pp. 71–82, 2015, [Online]. Available: https://crsreports.congress.gov

R. Gubareva and R. P. Lopes, “Virtual assistants for learning: A systematic literature review,” CSEDU 2020 - Proc. 12th Int. Conf. Comput. Support. Educ., vol. 1, no. Csedu, pp. 97–103, 2020, doi: 10.5220/0009417600970103.

A. Holzinger, G. Langs, H. Denk, K. Zatloukal, and H. Müller, “Causability and explainability of artificial intelligence in medicine,” Wiley Interdiscip. Rev. Data Min. Knowl. Discov., vol. 9, no. 4, pp. 1–13, 2019, doi: 10.1002/widm.1312.

B. J. Cahn, “CHATBOT : Architecture , Design , & Development,” 2017.

G. Battineni, N. Chintalapudi, and F. Amenta, “AI Chatbot Design during an Epidemic like the,” Healthcare, pp. 1–8, 2020.

M. Graças Bruno Marietto et al., “Artificial Intelligence Markup Language: A Brief Tutorial,” Int. J. Comput. Sci. Eng. Surv., vol. 4, no. 3, pp. 1–20, 2013.

M. Fisher, “A theory of public wellbeing,” BMC Public Health, vol. 19, no. 1, pp. 1–12, 2019, doi: 10.1186/s12889-019-7626-z.

A. Maccagnan, S. Wren-Lewis, H. Brown, and T. Taylor, “Wellbeing and Society: Towards Quantification of the Co-benefits of Wellbeing,” Soc. Indic. Res., vol. 141, no. 1, pp. 217–243, 2019, doi: 10.1007/s11205-017-1826-7.

B. A. Shawar and E. Atwell, “ALICE chatbot: Trials and outputs,” Comput. y Sist., vol. 19, no. 4, pp. 625–632, 2015, doi: 10.13053/CyS-19-4-2326.

A. Franz, E. Junirianto, and Suswanto, “Web Design and Application Programming Interface (API) Smart Farming Application,” Tepian, vol. 2, no. 1, pp. 33–37, 2021, doi: 10.51967/tepian.v2i1.267.

J. Kawijaya, “Penggunaan Artificial Intelligence Markup Language (AIML) Untuk Menganalisa Kesalahan Menulis Bahasa Arab di MTs Bilingual Batu,” J. Jendela Pendidik., vol. 3, no. 03, pp. 352–362, 2023, doi: 10.57008/jjp.v3i03.569.

Y. N. Dalimonthe, A. D. Kalifia, and S. Diwandari, “Pemanfaatan API (Aplication programming Interface) untuk pengembangan sistem pelayanan dinas kependudukan dan pencatatan sipil,” J. Tek. Inf. dan Komput., vol. 6, pp. 760–772, 2023, doi: 10.37600/tekinkom.v6i2.1053.

S. E. E. Profile and S. E. E. Profile, “Mobile instant messaging services in the local governments : citizens ’ uses of the WhatsApp services of the Spanish City Councils,” no. June, 2024, doi: 10.15847/obsOBS18220242366.

P. C. Smith and A. Street, “Measuring the efficiency of public services: The limits of analysis,” J. R. Stat. Soc. Ser. A Stat. Soc., vol. 168, no. 2, pp. 401–417, 2005, doi: 10.1111/j.1467-985X.2005.00355.x.

I. Irsyadinnas, “JPPI (Jurnal Penelitian Pendidikan Indonesia) Development of the implementation of public information disclosure by regional governments in Indonesia: a systematic literature review Irsyadinnas 1 , Sinta Ningrum 2 , Centurion Chandratama Priyatna-NC-SA li,” vol. 9, no. 2, pp. 1091–1103, 2023.

DOI: https://doi.org/10.24167/sisforma.v12i1.13563