The Influence of Event Marketing, Live Streaming, and Influencer Credibility on Online Purchase Intention in the 'Clash of Champion' Event on the YouTube Platform with Customer Engagement as a Mediating Variable

Fitriana Ayu Eka Safina, Heru Tri Sutiono

Abstract


This study aims to examine the influence of event marketing, live streaming, and influencer marketing on online purchase intention in the "Clash of Champion" event by Ruang Guru, with customer engagement as a mediating variable. The research was conducted through a survey using a questionnaire as the data collection tool. The sample consisted of 121 respondents who were viewers of the "Clash of Champion" event. The sampling method employed in this study was purposive sampling. Data analysis was conducted using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) technique. The results indicate that: (1) Event marketing has a positive and significant influence on the online purchase intention of Ruang Guru's products. (2) Live streaming also has a significant impact on online purchase intention. (3) Influencer credibility positively affects online purchase intention. (4) Customer engagement is proven to have a positive effect on online purchase intention. (5) Event marketing, live streaming, and influencer credibility, when mediated by customer engagement, have a significant impact on online purchase intention.


Keywords


event marketing; live streaming; influencer credibility; customer engagement; online purchase intention

Full Text:

PDF

References


Achmad, G. N., Lutfiani, N., & Raharjo, S. T. (2022). The impact of brand commitment on purchase intention. Journal of Marketing Research, 15(1), 45-58.

Adli, M. (2023). The Role of Influencer Credibility in Digital Marketing: A Study of Consumer Trust. Journal of Digital Marketing, 28(3), 45-58. https://www.jdmjournal.com

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T

AlFarraj, O., Alalwan, A. A., & Obeidat, Z. (2021). Examining the impact of influencers’ credibility dimensions: attractiveness, trustworthiness and expertise on the purchase intention in the aesthetic dermatology industry. https://www.researchgate.net/publication/349041056

Arisman, A. (2022). Does Live Stream Selling Affect Customer Engagement and Purchase Intention? The Shopee Live Platform Case Study. https://scholarhub.ui.ac.id/cgi/viewcontent.cgi?article=1201&context=amj

Barger, V. A. (2016). Digital engagement metrics in social media marketing. Journal of Interactive Marketing, 30(2), 120-135.

Belch, G. E., & Belch, M. A. (2018). Advertising and promotion: An integrated marketing communications perspective (11th ed.). McGraw-Hill.

Brodie, R. J., Hollebeek, L. D., Juric, B., & Ilić, A. (2019). Customer engagement: Conceptual domain, fundamental propositions, and implications for research. Journal of Service Research, 14(3), 252-271.

Brodie, R. J., Hollebeek, L. D., Jurić, B., & Ilić, A. (2011). Customer engagement: Conceptual domain, fundamental propositions, and implications for research. Journal of Service Research, 14(3), 252-271.

Chen, Y., & Lin, Z. (2021). The role of live streaming in consumer decision-making. Journal of Consumer Behavior, 25(4), 389-402.

Chen, Y., & Lin, Z. (2022). The role of live streaming in shaping online purchase intention. Journal of Interactive Marketing, 35(4), 118-135.

Clement, J. (2021). Key engagement factors in digital marketing. International Journal of Digital Commerce, 9(2), 75-98.

Cornwell, T. B. (2008). State of art and science in sponsorship-linked marketing. Journal of Advertising, 37(3), 41-55.

Chaoyong Qin, Xinyu Zeng, Shichang Liang, & Ke Zhan. (2023). Do Live Streaming and Online Consumer Reviews Jointly Affect Purchase Intention? https://doi.org/10.3390/su15086992

De Veirman, M., Cauberghe, V., & Hudders, L. (2017). Marketing through Instagram influencers: Impact of number of followers and product divergence on brand attitude. International Journal of Advertising, 36(5), 798-828.

Djafarova, E., & Rushworth, C. (2017). Exploring the credibility of social media influencers and their impact on consumer behavior. Journal of Business Research, 76, 1-12.

Duncan, T. (2005). Principles of advertising & IMC (2nd ed.). McGraw-Hill.

Ferdinand, A. T. (2006). Metode penelitian manajemen: Pedoman penelitian untuk skripsi, tesis, dan disertasi ilmu manajemen. Badan Penerbit Universitas Diponegoro.

Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. Addison-Wesley.

Gambetti, R. C., & Graffigna, G. (2010). The concept of engagement: A systematic analysis. International Journal of Market Research, 52(6), 801-826.

Genoveva, G., & Samukti, M. N. (2020). Consumer decision-making process in digital era. Journal of Consumer Research, 42(2), 187-203.

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). SAGE Publications.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Pearson Education.

Harvey, T. O. (2024). Customer Engagement and the Corporate Sustainability Reputation of UNIQLO Impact Consumer’s Purchase Intention as Mediated by Customer Satisfaction. https://www.researchgate.net/publication/380051158

Huang, Z., & Benyoucef, M. (2013). From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications, 12(4), 246-259. https://doi.org/10.1016/j.elerap.2013.04.004

Hudders, L., De Jans, S., & De Veirman, M. (2021). The commercialization of social media stars: A literature review and future research agenda. Journal of Advertising, 50(4), 404-418.

Hwang, H., & Zhang, L. (2022). Influencer credibility and consumer behavior in social media marketing. Journal of Marketing Communications, 28(1), 34-47. https://doi.org/10.1080/13527266.2022.1992791

Hoyer, W. D., MacInnis, D. J., & Pieters, R. (2020). Consumer behavior (7th ed.). Cengage Learning.

Holley, R. (2002). The importance of positioning in event marketing. Event Marketing Journal, 15(3), 200-215.

Hollebeek, L. D., Srivastava, R. K., & Chen, T. (2019). Consumer engagement in digital environments: A conceptual framework. Journal of Interactive Marketing, 45(1), 27-44.

Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2021). Consumer brand engagement in social media: Conceptualization, scale development, and validation. Journal of Interactive Marketing, 28(2), 149-165.

Indonesian Internet Service Providers Association (APJII). (2024). Laporan survei penetrasi & perilaku pengguna internet Indonesia tahun 2024. APJII.

Jin, S. A. A., Muqaddam, A., & Ryu, E. (2021). Instafamous and social media influencer marketing. Journal of Consumer Behaviour, 20(3), 25-38.

Kim, J., & Choi, Y. (2022). The effectiveness of live streaming in digital marketing: The role of consumer interaction. Journal of Digital Marketing, 35(2), 213-228. https://doi.org/10.1016/j.jdigital.2022.04.004

Khan, S. (2023). The Role of Digital Influencer Credibility on Purchase Intention and the Mediating Effect of Customer Trust and Engagement. https://gjmasuok.com/index.php/gjmas/article/view/177/134

Kotler, P., & Keller, K. L. (2015). Marketing management (15th ed.). Pearson Education.

Kotler, P., & Keller, K. L. (2016). Marketing management (16th ed.). Pearson Education.

Kumar, V., & Pansari, A. (2016). Competitive advantage through engagement. Journal of Marketing Research, 53(4), 497-514.

Kotler, P., & Armstrong, G. (2017). Principles of marketing (17th ed.). Pearson Education.

Kotler, P., & Armstrong, G. (2018). Principles of marketing (17th ed.). Pearson Education.

Kotler, P., & Armstrong, G. (2019). Principles of marketing (17th ed.). Pearson Education.

Kotler, P., & Armstrong, G. (2022). Principles of Marketing (17th ed.). Pearson Education.

Kotler, P., & Keller, K. L. (2022). Marketing Management (15th ed.). Pearson Education.

Kumar, V., & Pansari, A. (2020). Customer Engagement: The Key to Building Lasting Customer Relationships. Journal of Marketing, 84(6), 75-90. https://doi.org/10.1177/0022242920935403

Lemeshow, S., Hosmer, D. W., Klar, J., & Lwanga, S. K. (2015). Adequacy of sample size in health studies. John Wiley & Sons.

Lee, H., Kim, H., & Lee, Y. (2023). The role of live streaming in consumer purchasing behavior: A review of literature. Journal of Business Research, 58(2), 340-352. https://doi.org/10.1016/j.jbusres.2023.07.014

Li, X., Wang, S., & Wang, J. (2020). The impact of live streaming on digital commerce. Journal of Electronic Commerce Research, 21(1), 58-72.

Li, Y., Wang, X., & Wu, C. (2020). Live streaming commerce: The impact of interactivity on customer engagement and purchase intention. Journal of Retailing and Consumer Services, 55, 102136.

Lin, Q., & Nuangjamnong, C. (2022). Influencer Credibility and Consumer Purchase Intention: A Cross-Cultural Study. International Journal of Marketing, 40(5), 95-110. https://www.ijmjournal.com

Ling, K. C., Chai, L. T., & Piew, T. H. (2010). The effects of shopping orientations on online purchase intention. International Business Research, 3(4), 63-76.

Lim, X. J., Lee, M. L., & Tan, J. P. (2023). Exploring the role of influencers in shaping consumer purchasing decisions through customer engagement. Journal of Consumer Marketing, 40(1), 70-82. https://doi.org/10.1108/JCM-10-2021-4422

Lim, X. J., Radzol, A. R. M., Cheah, J. H., & Wong, M. W. (2020). The impact of social media influencers on purchase intention and the mediating role of customer engagement. Journal of Marketing Communications, 26(1), 1-19.

Lou, C., & Yuan, S. (2019). Influencer marketing: How message value and credibility affect consumer trust of branded content on social media. Journal of Interactive Advertising, 19(1), 58-73.

Lou, C., & Yuan, S. (2019). Influencer marketing: How message value and credibility affect consumer trust. Journal of Interactive Advertising, 19(1), 58-73.

McCracken, G. (1989). Who is the celebrity endorser? Cultural foundations of the endorsement process. Journal of Consumer Research, 16(3), 310-321.

Mewengkang, J. D., & Hidayah, R. T. (2022). Pengaruh Kredibilitas Influencer terhadap Minat Konsumen untuk Membeli Produk Somethinc yang Dimediasi oleh Keterlibatan Sosial Media Instagram. https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/49552/43571

Muhammad, R. T., Rayyan, A., Farida, V., & Rahayu, F. (2024). Konsekuensi dari Influencer Credibility dalam Industri F&B. https://www.repository.karyailmiah.trisakti.ac.id/documents/repository/artikel_fatik-rahayu-konsekuensi-dari-influencer-credibility-dalam-industri-fb.pdf

Nusantara, M. D., & Pardede, R. (2023). Influence Social Media Marketing, Content Marketing and Event Marketing Towards Purchase Intention Mediated by Customer Engagement. https://www.researchgate.net/publication/376241011

Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers’ perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19(3), 39-52.

Pektas, S. T., & Hassan, A. (2020). The role of external influences on online purchase intention. Journal of Consumer Psychology, 36(2), 125-140.

Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and perceived risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101-134.

Qin, Y. (2023). Evaluating engagement factors in live streaming marketing. Journal of Digital Media Research, 8(1), 45-60.

Qin, C., Zeng, X., Liang, S., & Zhang, K. (2023). The Impact of Live Streaming on Consumer Purchase Intention in E-Commerce. Journal of Business Research, 58(4), 122-137. https://doi.org/10.1016/j.jbusres.2023.04.019

Ramli, A., Rizal, M., & Surya, T. (2020). Understanding the consumer journey in online purchasing. Journal of Business and Marketing, 14(3), 211-228.

Ramaswamy, V., & Ozcan, K. (2023). The effects of customer engagement on purchase intention in social media platforms. Journal of Marketing Theory and Practice, 31(2), 161-175. https://doi.org/10.1080/10696679.2023.1912345

Sari, D. M., Tan, P. L., & Widodo, R. (2022). The influence of influencer credibility on online purchase decisions: A review of the moderating role of product type. Journal of Interactive Advertising, 23(3), 202-218. https://doi.org/10.1080/15252019.2022.1897462

Safeer, M., & Kumar, S. (2020). Measuring event marketing effectiveness. Journal of Event Management, 10(2), 89-107.

Saxena, R. (2011). The psychology of consumer behavior in online purchasing. Journal of Consumer Marketing, 25(4), 320-335.

Sekaran, U., & Bougie, R. (2017). Research methods for business: A skill-building approach (7th ed.). Wiley.

Sekaran, U., & Bougie, R. (2019). Research methods for business: A skill-building approach (8th ed.). Wiley.

Schiffman, L. G., & Kanuk, L. L. (2007). Consumer behavior (9th ed.). Pearson Education.

Schiffman, L. G., & Kanuk, L. L. (2010). Consumer behavior (10th ed.). Pearson Education.

Snedecor, G. W., & Cochran, W. G. (2015). Statistical methods (8th ed.). Iowa State University Press.

Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Shimp, T. A. (2000). Advertising, promotion, and supplemental aspects of integrated marketing communications (5th ed.). Dryden Press.

Sun, J., Shao, G., & Dong, X. (2019). Exploring the impact of live streaming on purchase intention. Journal of Retailing and Consumer Services, 45(2), 180-195.

Smith, A. (2023). The Digital Transformation of Education: How Technology is Shaping the Future of Learning. Educational Technology Journal, 35(4), 112-129. https://www.jstor.org/stable/xyz

Tan, J. P., Kim, K., & Lim, Y. (2022). Consumer engagement and influencer marketing: The role of perceived credibility. International Journal of Consumer Studies, 46(3), 271-285. https://doi.org/10.1111/ijcs.12865

Van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010). Customer engagement behavior: Theoretical foundations and research directions. Journal of Service Research, 13(3), 253-266.

Verhoef, P. C., Reinartz, W. J., & Krafft, M. (2010). Customer engagement as a new perspective in customer management. Journal of Service Research, 13(2), 247-252.

Wang, H., Wang, Y., & Lin, C. (2019). Understanding the role of live streaming in e-commerce: A review and future research agenda. Journal of Business Research, 108, 56-69.

Wood, E. H., & Masterman, G. (2008). Event marketing: Measuring brand impact. International Journal of Event Management Research, 4(2), 50-67.

Wu, X., & Li, Y. (2019). The role of influencer marketing in consumer behavior: A review and future research agenda. Journal of Marketing Research, 56(3), 415–432. https://doi.org/10.1177/0022243719838300

Xu, X., Li, Q., & Chiu, H. (2022). Exploring the impact of interactivity in live streaming on consumer engagement and purchase intention. Journal of Electronic Commerce Research, 23(1), 11-27.

Yu, C., & Hung-Tai, S. (2011). Understanding the role of purchase intention in online shopping. Journal of Electronic Commerce, 15(2), 72-89.

Zhang, M., Qin, F., Wang, G. A., & Luo, C. (2019). The impact of live video streaming on online purchase intention. https://www.tandfonline.com/doi/full/10.1080/02642069.2019.1576642?src=recsys

Zhang, L., Wang, Y., & Shi, Z. (2020). The role of interactivity in live streaming commerce. Journal of Marketing Research, 58(1), 34-52.

Zhang, S., Liu, P., & Xu, W. (2022). The mediating effect of customer engagement in social commerce: Evidence from live streaming. Journal of Electronic Commerce Research, 23(1), 45-62. https://doi.org/10.1080/10696679.2023.1881297

Zhang, Z., & Li, X. (2023). The impact of live streaming on consumer decision-making: A meta-analysis. Journal of Business Research, 79(1), 115-128. https://doi.org/10.1016/j.jbusres.2023.05.022

Zheng, H. (2022). Measuring digital customer engagement: A framework for analysis. Journal of Digital Business, 12(3), 99-120.

Zheng, R., Li, Z., & Na, S. (2022). Customer Engagement as a Mediator in the Consumer Purchase Decision Process. Journal of Consumer Behavior, 28(7), 245-259. https://doi.org/10.1002/cb.2165

Zheng, X., Men, J., Yang, F., & Gong, X. (2022). Understanding consumer engagement in live streaming commerce: The roles of trust and interactivity. Journal of Retailing and Consumer Services, 66, 102909.




DOI: https://doi.org/10.24167/jmbe.v7i2.13310

Refbacks

  • There are currently no refbacks.




Copyright (c) 2026 Journal of Management and Business Environment (JMBE)



View My Stats | Journal of Management and Business Environment (JMBE) | e-ISSN: 2685-5992