Insentif: Upaya Pembentuk Budaya Organisasi
Abstract
This study aims to explore more broadly the concept of incentives as work motivation, with its interconnectedness with the social aspects underlying their formation. Understanding incentives as rewards as a means of increasing work enthusiasm, incentives also shape work culture in organizations. Just as organizational culture for service companies is the foundation for regulating consistent service behavior, the research was conducted in an electricity service organization focused on the city of Semarang. This study used a qualitative approach. Data collection was conducted through interviews, field observations, and documenting several important notes to strengthen the findings in the field. The results of this research indicate that incentives are not merely triggers for organizational members to work more actively to improve performance. They can also be a broader aspect of enhancing social networks, such as increasing cooperation among organizational members and improving communication between leaders and their members, or between members of the organization. Incentives as a cooperation enhancer are believed to enhance relationships within the organization. Meanwhile, communication through incentives is believed to convey emotions and specific intentions between organizational members.
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Bakhtiar, M. M., Guiteras, R. P., Levinsohn, J., & Mobarak, A. M. (2023). Social and Financial Incentives for Overcoming a Collective Action Problem. Journal of Development Economics, 162(January), 103072. https://doi.org/10.1016/j.jdeveco.2023.103072
Berger, P., & Luckmann, T. (1991). The social construction of reality. In The Social Construction of Reality. Penguin Books. https://doi.org/10.4324/9781315775357
Bieliauskaitė, J. (2021). Solidarity in Academia and its Relationship to Academic Integrity. Journal of Academic Ethics, 19(3), 309–322. https://doi.org/10.1007/s10805-021-09420-6
Bleiker, J., Morgan-Trimmer, S., Knapp, K., & Hopkins, S. (2019). Navigating the maze: Qualitative research methodologies and their philosophical foundations. Radiography, 25, S4–S8. https://doi.org/10.1016/j.radi.2019.06.008
Bo, X., Fan, X., & Kong, A. (2023). The dark side of political promotion incentives: Evidence from firm performance. Finance Research Letters, 51(December 2021), 103382. https://doi.org/10.1016/j.frl.2022.103382
Chapman, C. S. (2005). Controlling Strategy: Management, Accounting, and Performance Measurement.
Cresswell. (2018). Research Design Qualitative, Quantitative, and Mixed Methods Approaches: Fifth Edition. In Sage Publications, Inc.
Estébanez, R. P., Grande, E. U., Cañizares Espada, M., Villacorta, M. Á., Lorain, M. A., & Martín, G. R. (2023). Rethinking international cooperation in Higher Education Institutions, in the post COVID world from the student’s perspective. International Journal of Educational Development, 98(November 2022). https://doi.org/10.1016/j.ijedudev.2023.102750
Fredriksen, B. (2023). 100 years of international cooperation in education: Some takeaways from my 55 years of involvement. International Journal of Educational Development, 103(October), 102917. https://doi.org/10.1016/j.ijedudev.2023.102917
Friis, I., Hansen, A., & Vámosi, T. (2015). On the Effectiveness of Incentive Pay: Exploring Complementarities and Substitution between Management Control System Elements in a Manufacturing Firm. European Accounting Review, 24(2), 241–276. https://doi.org/10.1080/09638180.2014.976055
Liu, Y., & Gao, W. (2023). Which is More Effective for Platform Performance: Punishments or Incentives? Industrial Marketing Management, 110(June 2022), 117–128. https://doi.org/10.1016/j.indmarman.2023.03.003
Merchant, K. A., & Stede, W. A. Van Der. (2017). Management Control Systems: Performance Measurement, Evaluation and Incentives. In Pearson Education Limited.
Prince, N. R., Bruce Prince, J., & Kabst, R. (2020). National culture and incentives: Are incentive practices always good? Journal of World Business, 55(3), 101075. https://doi.org/10.1016/j.jwb.2020.101075
Robbins, S. P., & Judge, T. A. (2022). Organizational Behavior: Eighteenth Edition. In Pearson Education Limited.
Sheedy, E., Zhang, L., & Tam, K. C. H. (2019). Incentives and culture in risk compliance. Journal of Banking and Finance, 107. https://doi.org/10.1016/j.jbankfin.2019.105611
Xu, X., Oancea, A., & Rose, H. (2021). The Impacts of Incentives for International Publications on Research Cultures in Chinese Humanities and Social Sciences. Minerva, 59(4), 469–492. https://doi.org/10.1007/s11024-021-09441-w
Bakhtiar, M. M., Guiteras, R. P., Levinsohn, J., & Mobarak, A. M. (2023). Social and Financial Incentives for Overcoming a Collective Action Problem. Journal of Development Economics, 162(January), 103072. https://doi.org/10.1016/j.jdeveco.2023.103072
Berger, P., & Luckmann, T. (1991). The social construction of reality. In The Social Construction of Reality. Penguin Books. https://doi.org/10.4324/9781315775357
Bieliauskaitė, J. (2021). Solidarity in Academia and its Relationship to Academic Integrity. Journal of Academic Ethics, 19(3), 309–322. https://doi.org/10.1007/s10805-021-09420-6
Bleiker, J., Morgan-Trimmer, S., Knapp, K., & Hopkins, S. (2019). Navigating the maze: Qualitative research methodologies and their philosophical foundations. Radiography, 25, S4–S8. https://doi.org/10.1016/j.radi.2019.06.008
Bo, X., Fan, X., & Kong, A. (2023). The dark side of political promotion incentives: Evidence from firm performance. Finance Research Letters, 51(December 2021), 103382. https://doi.org/10.1016/j.frl.2022.103382
Chapman, C. S. (2005). Controlling Strategy: Management, Accounting, and Performance Measurement.
Cresswell. (2018). Research Design Qualitative, Quantitative, and Mixed Methods Approaches: Fifth Edition. In Sage Publications, Inc.
Estébanez, R. P., Grande, E. U., Cañizares Espada, M., Villacorta, M. Á., Lorain, M. A., & Martín, G. R. (2023). Rethinking international cooperation in Higher Education Institutions, in the post COVID world from the student’s perspective. International Journal of Educational Development, 98(November 2022). https://doi.org/10.1016/j.ijedudev.2023.102750
Fredriksen, B. (2023). 100 years of international cooperation in education: Some takeaways from my 55 years of involvement. International Journal of Educational Development, 103(October), 102917. https://doi.org/10.1016/j.ijedudev.2023.102917
Friis, I., Hansen, A., & Vámosi, T. (2015). On the Effectiveness of Incentive Pay: Exploring Complementarities and Substitution between Management Control System Elements in a Manufacturing Firm. European Accounting Review, 24(2), 241–276. https://doi.org/10.1080/09638180.2014.976055
Liu, Y., & Gao, W. (2023). Which is More Effective for Platform Performance: Punishments or Incentives? Industrial Marketing Management, 110(June 2022), 117–128. https://doi.org/10.1016/j.indmarman.2023.03.003
Merchant, K. A., & Stede, W. A. Van Der. (2017). Management Control Systems: Performance Measurement, Evaluation and Incentives. In Pearson Education Limited.
Prince, N. R., Bruce Prince, J., & Kabst, R. (2020). National culture and incentives: Are incentive practices always good? Journal of World Business, 55(3), 101075. https://doi.org/10.1016/j.jwb.2020.101075
Robbins, S. P., & Judge, T. A. (2022). Organizational Behavior: Eighteenth Edition. In Pearson Education Limited.
Sheedy, E., Zhang, L., & Tam, K. C. H. (2019). Incentives and culture in risk compliance. Journal of Banking and Finance, 107. https://doi.org/10.1016/j.jbankfin.2019.105611
Xu, X., Oancea, A., & Rose, H. (2021). The Impacts of Incentives for International Publications on Research Cultures in Chinese Humanities and Social Sciences. Minerva, 59(4), 469–492. https://doi.org/10.1007/s11024-021-09441-w
DOI: https://doi.org/10.24167/jemap.v9i1.14802
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